Every DM, comment and mention. One inbox.
Stop tab-switching between apps. Every Facebook and Instagram DM, comment and mention lands in one inbox — with AI drafting the answers.
Sarah K.
2mHi! Do you ship to Canada?
Mark T.
14mLove the new flavors 🔥
@coffegram
1hJust tried @ocoya_com and…
DMs
Private messages from every connected Page and account, threaded per conversation.
Comments
Comments on your posts, ready to answer without opening each network.
Mentions
Every time someone tags your brand, it lands here — never miss the shout-out.
Internal notes
Discuss a conversation privately with your team — customers never see it.
Six streams collapse into one thread list.
DMs, comments and mentions from every Facebook Page and Instagram account you have connected arrive in the same queue, in the order they happened. No app-switching, no checking two apps to find where a question came in.
- Every connected Facebook Page and Instagram account feeds it
- Threaded per conversation, not per notification
- Polls every few seconds — no manual refresh
instagramDMinstagramCommentinstagramMentionfacebookDMfacebookCommentfacebookMentionOne inbox
Open, assigned, resolved. Nothing in between.
Work the inbox like a queue rather than a feed. Every thread carries a status and an owner, so two people never answer the same customer and nothing quietly falls off the bottom of the list.
- Assign a thread to a teammate in one click
- Filter to "Assigned to me" and work only your own
- Resolved threads drop out of the Open list, one filter away
Open
Assigned to me
Resolved
Talk to your team inside the thread.
Leave a note on any conversation that only your team can see. Context stays attached to the customer it belongs to instead of scattering across chat apps — and the customer never sees a word of it.
- Notes live on the thread, not in a separate tool
- Assign the thread to whoever should answer it
- Never delivered to the customer
@nina she ordered twice last month — wholesale rate is fine here.
From six streams to one inbox.
Connect Facebook and Instagram
Link the Pages and accounts you manage — DMs, comments and mentions start arriving straight away.
Everything lands in one inbox
No more switching apps. Every DM, comment and mention from both networks, in a single view.
Reply, or let AI draft it
Answer directly, or approve an AI-suggested reply tuned to your brand voice in one click.
Let a workflow answer the easy ones.
Route new DMs through a workflow that answers from your FAQs — it replies instantly, or leaves anything sensitive in the inbox for a person.
Auto-reply workflow
LiveNew Instagram DM
The account you choose
Generate text
Answer from your FAQ
Reply to the Instagram DM
Privately, in the thread
Never miss a conversation.
Built for teams that treat every comment and DM as a chance to build a relationship — not just a notification to clear.
Open / Resolved statuses
Work the inbox like a queue — resolve threads as you clear them, nothing lingers.
Assign to teammates
"Assigned to me" filters keep ownership clear — no more duplicate replies.
Filter by profile
Zoom into one profile, or one kind of conversation, at a time.
Social Inbox, answered.
Three streams: private DMs, comments on your posts, and brand mentions — each in its own tab, from every connected Facebook Page and Instagram account. Plus internal notes your team can leave on any thread.
Bring every conversation into one place.
Connect your networks and start replying from a single inbox in minutes.