Terms of Service

Service provider. UAB „Ocoya“, company code 305673313, registered address Perkūnkiemio g. 19, Vilnius, Lithuania, VAT code LT100013652516, email support@ocoya.com, website https://www.ocoya.com.

UAB „Ocoya“ (“Us” or “We”) provides the https://www.ocoya.com website, the Ocoya application at https://app.ocoya.com and various related services (collectively, the “Website”) to you, the User, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Service”), as well as any other written agreement between us and you.

In addition, when using particular services or materials on this Website, Users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Service. All such guidelines or rules are hereby incorporated by reference into these Terms of Service.

If you are a consumer, please also read our Consumer information, which describes your right of withdrawal, how to make a complaint and how disputes can be resolved out of court.

1. Changes to these Terms

These Terms of Service are effective as of October 20, 2026 (version v2026-10-20). We may change these Terms of Service from time to time. We will notify registered users by email at least 30 days before material changes take effect. If you do not agree, you may cancel before the change takes effect. The version in force when you subscribed, and every later version, is identified by its version number and effective date.

We may modify or discontinue features of the Website. Where a change materially reduces a paid service you have already subscribed to, we will notify you in advance as described above. Any new features that augment or enhance the then-current services on this Website shall also be subject to these Terms of Service.

2. Consumers

If you are a consumer (a natural person acting for purposes outside your trade, business or profession), nothing in these Terms limits your mandatory rights under applicable consumer law, including the right of withdrawal described in Consumer information.

3. Subscription, renewal and cancellation

Paid plans are offered as subscriptions billed monthly or yearly. Prices are shown on the Pricing page and, together with any applicable VAT, on the order summary before you pay.

Automatic renewal. Plans renew automatically at the end of each billing period (monthly or yearly) until cancelled. The price of each renewal is charged to the payment method on file at the start of the new period.

Cancellation. You can cancel at any time in Settings → Billing, without contacting us. Cancellation takes effect at the end of the paid period; until then you keep access to the plan you paid for. Cancelling ends the automatic renewal; it does not by itself refund the current period (see Section 4).

Free trial. Eligible new customers can try a paid plan free for 7 days. Starting the trial requires a payment card. Nothing is charged during the trial. If you do not cancel before the trial ends, the subscription converts automatically into the paid plan you chose and the first billing period's price is charged on the day the trial ends. You can cancel during the trial in Settings → Billing and will not be charged. For consumers, the 14-day withdrawal period starts when the contract is concluded, that is, when you start the trial.

4. Payments and refunds

If you are a business customer, sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that, as a business customer, you shall not be entitled to a refund for any purchase, except in certain occasions after our assessment.

Consumers may withdraw within 14 days as described in Consumer information.

5. Conduct on website

Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Website. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:

• Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies
• Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability
• Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party
• Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling
• Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party
• Impersonates any person or entity, including any of our employees or representatives

We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the Website. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this Website. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Service and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. You agree that we may terminate your membership, account, or other affiliation with our site for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

6. Third-party websites

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive.

These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.

Intellectual Property: All custom graphics, icons, logos, and service names used on the Website are registered trademarks, service marks, and/or artwork held under copyright of Ocoya or its Affiliates. All other marks are property of their respective owners. Nothing in these Terms of Service grants you any right to use any trademark, service mark, logo, and/or the name or trade names of Ocoya or its Affiliates.

7. Disclaimer of warranties

Content available through this Website often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized Ocoya spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this Website for further information, which policies are incorporated by reference into these Terms of Service.

You understand and agree that temporary interruptions of the services available through this Website may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this Website, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this Website are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalisation settings. This section does not limit the rights consumers have under applicable law where goods or services are not in conformity with the contract.

8. International use

Although this Website may be accessible worldwide, we make no representation that materials on this Website are appropriate or available for use in every location, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited.

9. Termination

We may terminate or suspend your access to all or part of the Website for breach of these Terms of Service. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon termination or suspension, your right to use the services available on this Website ceases, and we may deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this Website. To the extent permitted by law, we shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

10. Complaints

You can send questions and complaints by email to support@ocoya.com. In your complaint, please state your first and last name, the email address of your account, a description of the problem and what you are asking for. We will examine the complaint and reply in writing (by email) no later than 14 days from the day we receive it.

11. Governing law and disputes

These Terms of Service and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the laws of the Republic of Lithuania without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be brought in the courts of the Republic of Lithuania. Consumers may also bring a claim in the courts of their place of residence and may use out-of-court dispute resolution at VVTAT (see Consumer information). This choice of law does not deprive consumers of the protection of the mandatory provisions of the law of the country where they are habitually resident.

12. Language

These Terms of Service are available in several languages. Translations are provided for convenience. In case of discrepancy, the English version prevails, except that for consumers resident in Lithuania the Lithuanian version prevails.

13. Contact us

If you have any questions about these Terms, please contact us at support@ocoya.com or UAB „Ocoya“, Perkūnkiemio g. 19, Vilnius, Lithuania.