Ocoya
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Inbox

Every conversation. One inbox.

DMs, comments, mentions and Google reviews from your social accounts, comments on your SEO articles and, soon, your email. One list for the whole team, with AI drafting replies in your voice.

Try freeSee what lands here
What lands here

Every stream lands in the same list.

Each conversation is one thread, in the order it happened. No tabs across five apps to find where a question went.

DMs

Private messages to your Facebook Page and Instagram account, threaded per person.

Hi! Do you ship to Canada?

Comments

Comments on your posts, answered right under the post without opening the network.

Where was this taken? 😍

Mentions

Posts and stories where someone tagged you, so every shout-out gets a thank-you.

@yourbrand best latte in town

Google reviews

Reviews of your Google Business locations, with their stars. Your reply posts publicly under the review.

★★★★☆ Great brunch, bit busy

Article comments

Comments on your SEO articles, answered next to your social replies.

Great guide, does it work on Webflow?

Email

Coming soon

Your email replies join the same list, so a customer is one thread wherever they write.

Re: your order #2048

The Inbox reads Facebook, Instagram and Google Business today. Connecting another network to publish does not add its messages here.

Mission control

One seat that sees every conversation.

Every thread carries a state the whole team sees. Open until someone resolves it, assigned to whoever owns it, archived when it should never surface again.

Open threads

OpenResolvedAssigned to meArchived
Sarah K.Shipping to CanadaDMY
Tom B.3 stars, slow serviceReviewN
Priya R.Question on your guideComment
Mark T.New flavours 🔥Comment
Open and resolvedResolve a thread when you are done and it leaves the Open list. Anyone on the brand sees the same state.
A toggle per profileSwitch a profile off to hide its conversations, without disconnecting it or touching its posts.
Refreshes on its ownNew messages appear within seconds. Google reviews are checked every few minutes while the Inbox is open.
Reply in your voice

Ask for a draft that sounds like you.

In a DM, Ocoya reads the last four messages and drafts a reply in your brand voice. It lands in the reply box for you to edit. Nothing is sent on its own.

BeforeSarah K. · Instagram DM
Hi! Do you ship to Canada? 🇨🇦
It is a birthday present for the 14th
Reply to Sarah…
Suggest reply
After one clickSarah K. · Instagram DM
Hi! Do you ship to Canada? 🇨🇦
It is a birthday present for the 14th
Drafted in your brand voice

We do! Standard shipping to Canada takes 5 to 7 days, so an order today gets there before the 14th. Want the link to the store?

FriendlyWarmPlayfulEditSend
Reads the last four messages of the threadUses the voice you set up in BrandCosts 1 credit per suggestion

When a thread is too short

The conversation is too short to suggest a reply

Ocoya says so instead of guessing.

Reply snippets

Type the common answers once.

Save the replies you send every week and drop one into a conversation in a click. Snippets belong to the brand, so the whole team shares one set.

Snippet or AI reply?

SnippetFree

A question with one right answer. Free, instant and the same every time.

AI reply1 credit

A conversation that needs reading. Drafts from the last four messages.

Name a snippet by the question, not the answer. "Shipping times" is easier to find in a hurry.

Use reply snippet

+ New reply snippet
Search snippets

Shipping times

Standard shipping takes 5 to 7 days and is free over $50.

Opening hours

We are open 8am to 6pm, Monday to Saturday.

Holding reply

Thanks! Checking with the team and back to you today.

Returns

Anything unused can come back within 30 days.

Standard shipping takes 5 to 7 days and is free over $50.

Added to the reply box, ready to edit before you send.

Assign

Pass the conversation to the right person.

Add an assignee from the panel beside the thread, so two people never answer the same customer. Assigned to me plus Open is the working view: what is unresolved and yours.

1Unclaimed

2Assigned to Nina

Lena M.

Bulk discount for 40 bags?

3Resolved

Internal noteOnly your team sees notes

@nina she ordered twice last month, the wholesale rate is fine here.

Absolutely! 40 bags puts you on our wholesale tier. Sending the rate now.

More than one assignee

When two people genuinely work a thread, both can be on it.

Notes stay on the thread

Context lives with the customer it belongs to, never sent to them.

A marker, not a lock

Anyone on the brand can still reply, which helps when someone is away.

What it is about

Refund Bug report Partnership

What it needs

Waiting on customer Needs product

Where it came from

Spring launch
+ New label
Labels and archive

Find any thread again by what it was about.

Add labels from the panel beside a conversation, or make a new one on the spot. The person on the other end never sees them.

Resolve

You are done replying. It leaves the Open list but stays in the Inbox.

Archive

Out of the way entirely, under the Archived filter. Unarchive it any time.

Autopilot

Let workflows answer the easy ones.

A new DM, comment, mention or review can start a workflow that replies for you. An automated reply never closes the thread: it stays Open until a person resolves it.

Reply to every Google review

Live
Trigger

New Google review

Your Google Business location

Change
Generate

Generate text

The owner reply, in your voice

Destination

Reply to the review

Posted publicly on Google

Add step

3/5 steps

Examples to start from

  • Reply to every Instagram DM
  • Answer price and opening-hours questions
  • Thank people who comment, by name
  • Reply to Facebook comments
  • Reply to every Google review
  • Answer unhappy reviews with care
  • Alert your team on Slack about bad reviews

Each run costs 1 credit

A comment or review trigger runs once per comment or review, so a busy post adds up. A filter step keeps it in check, and pausing the workflow stops it at once.

Wondering what sent a reply? The panel beside each thread lists the workflows acting on that profile.

Pre-flight

Three checks and you are live.

  1. Connect your channels

    Facebook, Instagram and Google Business use the same connection as publishing, so a channel you post to is ready.

  2. Allow access to messages

    In the Instagram app, switch on Allow access to messages under Connected tools. Comments arrive without it, DMs do not.

  3. Choose the profiles to watch

    Each profile has a toggle in the Inbox. The first time, Google brings in the last 30 days of reviews.

Questions

Inbox, answered.

  • Facebook and Instagram (DMs, comments and mentions) and Google Business reviews, plus comments on your SEO articles. Email is coming soon. You can publish to many more networks, but their messages do not appear in the Inbox yet.

    09:13

Bring every conversation into one place.

Connect your accounts and start replying from one inbox in minutes.

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